Shipping policy
Shipping Policy
Thank you for shopping with BlackBoost Australia. Please review our shipping policy carefully before placing your order.
1. Processing Times
Orders are generally processed within 1–3 business days after payment confirmation.
Some products may require additional processing time, including:
- Pre-order items
- Special-order products
- Dealer orders
- Custom configurations
Customers will be notified if significant delays occur.
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2. Shipping Within Australia
We ship Australia-wide using trusted courier services.
Estimated delivery times:
- Metro areas: 2–7 business days
- Regional areas: 5–10 business days
Delivery times are estimates only and may vary due to courier delays, peak periods, weather conditions, or other external factors.
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3. International Shipping
International shipping may be available for selected products and regions.
Customers are responsible for:
- Import duties
- Taxes
- Customs fees
- Local compliance requirements
BlackBoost Australia is not responsible for customs delays or additional charges imposed by local authorities.
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4. Pre-Orders & Backorders
Some products may be listed as pre-order or temporarily out of stock.
Estimated arrival dates are approximate and subject to:
- Manufacturing schedules
- International freight delays
- Supplier production timelines
- Customs clearance
By purchasing a pre-order item, you acknowledge and accept potential delays.
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5. Shipping Costs
Shipping costs are calculated at checkout based on:
- Product size and weight
- Delivery location
- Courier rates
Shipping fees are non-refundable once an order has been dispatched.
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6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
BlackBoost Australia is not responsible for:
- Lost shipments due to incorrect addresses
- Failed deliveries
- Additional shipping fees caused by incorrect customer information
If an order is returned to us due to incorrect details, re-shipping fees may apply.
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7. Order Tracking
Tracking information will be provided once your order has been dispatched where available.
Please allow some time for tracking updates to appear within courier systems.
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8. Damaged or Lost Shipments
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of:
- Packaging
- Shipping label
- Product damage
If a shipment is lost in transit, we will work with the courier to investigate the issue.
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9. Delivery Delays
BlackBoost Australia is not liable for shipping delays caused by:
- Courier issues
- Customs processing
- Natural disasters
- Industrial action
- Peak seasonal demand
- Events outside our control
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10. Contact
For shipping-related enquiries, please contact:
sales@blackboost.com.au